New HIPAA and AI agents: a practical guide for practices

Software so AI can work for your business.

AI agents that handle yourintake.

We build the agents, the software, and the native mobile apps they run on for operations teams in logistics, storage, healthcare, construction, and real estate. Your first agent is live in about six weeks, it escalates anything unusual to a person, and every line of it belongs to you.

BLBFHSKE
40+ operations teams run Brem agents
4.9/5 client rating
$0 per-seat fees
Agents live · Acme Distribution
today
1,284
Tasks completed
312
Hours saved this week
3.1%
Escalated to people
  • intakePosted 38 invoices, matched to POs✓
  • scheduleFilled 2:30pm cancellation from waitlist✓
  • monitorLoad #4471 running 40 min late, customer notice draftedreview
  • leadsReplied to web lead in 1m 52s, unit reserved✓
  • intake3 invoice mismatches routed to Danareview
  • analystDaily ops brief sent to #operations✓

Agents in production at operations teams like

Behnke Logistics
Biofuse
Hello Storage
Kalamazoo Excavation
Treystar
SpaceMaker Mobile
41,000+

Hours of manual work automated each year across client teams

92%

Of documents processed end-to-end without a human touch

6 wks

Median time from first call to an agent in production

3.4x

Average first-year return on agent investment

Real workflows, real numbers

What changes when an agent takes the job

One workflow, measured before and after. These are the kind of results clients see within the first quarter of going live.

BOL, POD & order intake
Regional 3PL · 2 warehouses · 1,900 documents a week
Documents keyed by hand
Before
100%
After
7%
Average turnaround
Before
14 hrs
After
9 min
Data entry error rate
Before
4.2%
After
0.6%
Annual impact
$214,000

in coordinator time redeployed per year

Read the case study→
Industries

Deep in six industries, not shallow in sixty

We know the systems, regulations, and workflows in each, so the software and agents we build fit how your team already works.

The agents

Not chatbots. Teammates with a job.

Each agent owns one job in your operation, works inside your systems, and knows exactly when to hand off to a person.

Agent 1 / 4

Intake Agent

92%
straight-through rate

Reads the invoices, orders, referrals, and contracts that land in your inbox, then enters them into your system so nobody re-keys data.

  1. 01Watches shared inboxes, portals, and upload folders
  2. 02Extracts every field and checks it against your records
  3. 03Posts clean entries directly into your system
  4. 04Routes mismatches to the right person with the reason attached

Human checkpoint: Anything below your confidence threshold goes to a human review queue.

ROI estimator

What is manual work costing you?

Move the sliders to match your team. We assume agents take on 65% of repetitive work, which is conservative against what clients see after six months.

Estimated annual savings
$115,258
3,042
Hours returned to your team per year
5.7
Months to pay back a first agent
Get your exact numbers in a free assessment→

Estimate assumes a $55,000 first agent. Full calculator

From the people running them

Operators don't go back

4.9/5 average across 40+ client teams · 97% renew
“We were sure we'd need two more coordinators for peak season. Instead the intake agent took the paperwork and our people spent peak on customers. We haven't re-keyed a BOL since March.”
93% of documents auto-posted
BL
VP of Operations
Behnke Logistics
“No-shows were our biggest leak. Now the scheduling agent fills a cancellation before our front desk even knows it happened.”
No-shows down from 11% to 4%
BF
Practice Director
BioFuse
“Leads used to wait an hour for a callback. Now they get an answer in two minutes, at 11pm on a Sunday, and most of them move in without ever calling us.”
+61% lead-to-move-in conversion
HS
Founder
Hello Storage
How it works

From first call to agent in production in six weeks

Agents earn autonomy on your real work. You decide how far each one goes, and you can dial it back any time.

  1. 1
    Day 1

    30-minute call

    We learn where your team’s hours go and which systems they live in.

  2. 2
    Weeks 1–2

    Agent assessment

    We measure your top workflows and rank them by hours saved and payback. You keep the report either way.

  3. 3
    Weeks 3–4

    Shadow mode

    The agent runs on live work without changing anything. You see its accuracy before trusting it.

  4. 4
    Weeks 5–6

    Live with approvals

    It drafts, a person approves with one click. Savings start here.

  5. 5
    Ongoing

    Autonomy & expansion

    Routine cases run on their own within your limits. We add the next agent.

Our mission: build software so AI can work for business

Every action logged. Every line yours.

Most AI vendors rent you an agent you can't inspect, running on data you can't move. We hand you the agents, the prompts, the evaluations, the software they run on, and a record of everything they've done.

HIPAA-readyFull audit trailClaude · GPT · Gemini · localYour cloud or on-premZero exit cost
audit_log · load #4471verified
agent
shipment-monitor v2.3
saw
ETA slipped 40 min, carrier GPS stalled at I-94 mm 82
decided
Notify consignee; confidence 0.97
policy
Customer messages need approval
approved
D. Kowalski · 08:31
model
claude · fallback: local
result
✓ sent · reversible until 09:31
Questions

The things operators ask first

Something else on your mind? Ask us on the call. An engineer, not a salesperson, will answer.

Book a call →
Do we have to replace our current software?+

No. Most agents connect to the systems you already run through APIs, email, and file drops. We only build custom software when your current tools make automation impractical, and we will tell you plainly if that is the case.

What happens when an agent gets something wrong?+

Agents start in shadow mode and earn autonomy on real work. Low-confidence cases always go to a person, every action is logged with its reason, and anything an agent does can be reversed. On average, 3% of cases get escalated once an agent is fully live.

How much does a first agent cost?+

A first production agent typically runs $30,000–$75,000 depending on the workflow and systems involved. Most clients see payback in under five months, and there are no per-seat fees, ever.

Is it safe for patient or financial data?+

Yes. Agents can run on local models inside your infrastructure so sensitive data never leaves your control. Every action is recorded for HIPAA and audit requirements, and your data is never used to train external models.

What would you hand to an agent first?

In 30 minutes we'll find the workflow costing you the most hours, and show you what an agent would save before you spend a dollar.

  • 30 minutes with an engineer who has shipped agents in your industry
  • 3 workflows ranked by hours saved and payback, yours to keep
  • $0 and no commitment. Most teams decide within a week
Book a 30-min Agent Assessment →